From 8499dffb7abea47420d150fddad89ec8789eefaf Mon Sep 17 00:00:00 2001 From: Thomas Waldmann Date: Wed, 3 Sep 2014 18:51:07 +0200 Subject: [PATCH] update docs about client/server log messages --- docs/user.rst | 24 ++++++++++++++++++++++++ 1 file changed, 24 insertions(+) diff --git a/docs/user.rst b/docs/user.rst index 5cab87e..12c7c27 100644 --- a/docs/user.rst +++ b/docs/user.rst @@ -209,6 +209,30 @@ Note: Troubleshooting =============== +Look here first if it doesn't work +---------------------------------- + +On the web interface, find the not working host in the overview's host list. + +What does the "available" and "faults c/s" column say? + +* if your host is not available, it can't be updated (visit host view to make + it available) +* if you see increasing client faults count, your update client is doing something + wrong. in the end, that might flag that host as abusive: you'll see "abuse" or + "abuse_blocked" in that case (visit host view to deselect "abuse" flag). + +Now click on the hostname to go to the detailled host view. + +There, at the bottom, you will see the last messages that were generated about +your client (whether it is updating ok or causing errors/warnings) and about +the domain's DNS server (in case it can't be reached or is malfunctioning or +rejects updates). The date/time given is UTC. + +But please note: we can not show you issues with your credentials there (like +when you configured your update client with wrong values for http basic authentication). + + Address update for your host is not working (and never worked) --------------------------------------------------------------